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Frequently Asked Questions
Can I change the name on my ticket
How do I personalise my tickets?
I have requested a refund, when will I receive it?
Can I get a refund if I bought my tickets via Ticketswap?
How can I sell my tickets?
I did not receive my tickets, what do i do?
Are my tickets refundable due to Covid-19?
Send ticket to a friend
Why can't I personalize my tickets?
How can I change the name on my ticket?
What do I do if I purchased the wrong tickets?
Change or Refund request?
I want to contact customer service
How do I download my E-ticket?
What are "refund costs" or "refund fees"?
Why can't I find my order?
Are my tickets unique to my name?
Can I cancel my voucher request?
Can I change my request for a refund or voucher?
I lost my ticket(s)
I have requested my tickets again but still haven't received them
What is Ticketswap?
I have ordered, when do I get a confirmation mail?
I am not able to complete my order.
What happens if the event is canceled?
I have a double order
My order was not completed
I bought a ticket from a third party, can you help?
What do I do when the personalization deadline has passed?
Do I have to print off my PDF tickets?
How do I personalise my tickets?
I have requested a refund, when will I receive it?
Can I get a refund if I bought my tickets via Ticketswap?
How can I sell my tickets?
I did not receive my tickets, what do i do?
Are my tickets refundable due to Covid-19?
Send ticket to a friend
Why can't I personalize my tickets?
How can I change the name on my ticket?
What do I do if I purchased the wrong tickets?
Change or Refund request?
I want to contact customer service
How do I download my E-ticket?
What are "refund costs" or "refund fees"?
Why can't I find my order?
Are my tickets unique to my name?
Can I cancel my voucher request?
Can I change my request for a refund or voucher?
I lost my ticket(s)
I have requested my tickets again but still haven't received them
What is Ticketswap?
I have ordered, when do I get a confirmation mail?
I am not able to complete my order.
What happens if the event is canceled?
I have a double order
My order was not completed
I bought a ticket from a third party, can you help?
What do I do when the personalization deadline has passed?
Do I have to print off my PDF tickets?