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Frequently Asked Questions
How do I download my E-ticket?
Can I get a refund if I bought my tickets via Ticketswap?
How can I sell my tickets?
How do I personalize my tickets?
Can I change the name on my ticket
I did not receive my tickets, what do i do?
I have requested a refund, when will I receive it?
Change or Refund request?
I am not able to complete my order.
What do I do if I purchased the wrong tickets?
Are my tickets refundable due to Covid-19?
Send ticket to a friend
Why can't I find my order?
What are "refund costs" or "refund fees"?
I have ordered, when do I get a confirmation mail?
Can I cancel my voucher request?
I want to contact customer service
How can I change the name on my ticket?
Why can't I personalize my tickets?
My order was not completed
The tickets are sold out, can I still get one?
Are my tickets unique to my name?
Can I change my request for a refund or voucher?
I have a double order
I have requested my tickets again but still haven't received them
What happens if the event is canceled?
When will I receive my tickets?
I lost my ticket(s)
Can I see the seating plan?
My voucher code is not working
Can I get a refund if I bought my tickets via Ticketswap?
How can I sell my tickets?
How do I personalize my tickets?
Can I change the name on my ticket
I did not receive my tickets, what do i do?
I have requested a refund, when will I receive it?
Change or Refund request?
I am not able to complete my order.
What do I do if I purchased the wrong tickets?
Are my tickets refundable due to Covid-19?
Send ticket to a friend
Why can't I find my order?
What are "refund costs" or "refund fees"?
I have ordered, when do I get a confirmation mail?
Can I cancel my voucher request?
I want to contact customer service
How can I change the name on my ticket?
Why can't I personalize my tickets?
My order was not completed
The tickets are sold out, can I still get one?
Are my tickets unique to my name?
Can I change my request for a refund or voucher?
I have a double order
I have requested my tickets again but still haven't received them
What happens if the event is canceled?
When will I receive my tickets?
I lost my ticket(s)
Can I see the seating plan?
My voucher code is not working