The answers to the most frequently asked questions for your event can usually be found on the event's FAQ page or by entering your question or event in the search bar on this page. We would also like to point out that a lot of event-specific information and actions can be found in your personal order environment. This environment can easily be reached via the 'Myorder' button in the confirmation email or by requesting your order via this page.

If you can't find the answer, you can contact our customer service by selecting the Contact form or chat with one of our agents.

Opening hours to Speak with an Agent via Live Chat:

• Monday: 09:00 - 17:00
• Tuesday: 09:00 - 17:00
• Wednesday: 09:00 - 17:00
• Thursday: 09:00 - 17:00
• Friday: 09:00 - 17:00

Please note: Opening hours are according to CET and may vary.

Due to the extreme amount of questions we unfortunately can't guarantee the availability of the chat during mentioned opening hours. If the chat is unavailable please try again later.

Thank you for understanding.