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I did not receive my tickets, what do i do?

You can receive your tickets again by requesting it in this link!

It may happen that you cannot find the confirmation email of your order. This email contains the link to download or retrieve your e-tickets.

We recommend you to check your inbox thoroughly also including your “Spam” folder.

Note: The confirmation and follow-up emails are sent to the email address that was used to place the order. Therefore, in case you have not received the notifications, you can try checking your other usual email accounts. It may happen that you placed the order using a different email.

It is also possible to access your order by clicking on the 'manage my tickets' button in the confirmation mail or by clicking on the order in the order reminder mail.

Enjoy the event!