Some events or festivals require personalization of your ticket(s). Ticket personalization is important in order to:
1. Prevent and minimize ticket resale on the black market for a higher value.
2. Maximize security by identifying attendees.
In order to personalize your ticket(s), you will receive a confirmation email after completing an order with payment. This email provides a link and asks you to fill in personal information (such as full name, email address and date of birth of every attendee).
- To claim a ticket or send to friend, click on 'Personalize'
- Click 'Claim' to personalize a ticket for yourself
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Your information is prefilled from the purchase, but you can edit some of the information if necessary.
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Don’t forget to select the ticket you want to claim, and 'Confirm' to claim the ticket for yourself
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Once you have completed the personalization step, you successfully claimed a ticket!
Note: Personalization is available only within certain dates depending on the event! Please make sure to fill in the requested information within this timeframe.
- Send ticket to a friend
- How do I download my E-ticket?
- Why can't I personalize my tickets?
- What do you do with my personal information?