In order to change an email address we require a proof of payment to verify that the request is coming from the main buyer of the tickets. A proof of payment is a photo or screenshot of your transaction to Paylogic, showing the date and amount of the transaction.

Additionally, the following information is relevant, depending on the payment method:

• Credit card payments: A proof of payment should display the last 4 digits of your credit card number. 
• Paypal: A proof of payment should be a screenshot of the transaction from your Paypal account. It has to display the Paypal invoice ID, i.e. a 12 digit number starting with "20".
• For other payment methods the payment reference needs to be stated, which can be found in the description on your bank statement.

Please note that an order confirmation is not a valid proof of payment.