Sometimes you may have left the payment process due to a loading error, internet connection issue or a window that is accidentally closed.
If you are in doubt if your order was completed keep the following in mind:
- When an order is completed with payment, a confirmation email is sent to the email address that was used to place the order in a matter of minutes (exceptions to this are Bank Transfer and PayPal payments)
- When an order is not completed with a payment, it expires and becomes automatically canceled. In this case, you should attempt placing a new order.
- Debit card Payments (also via iDEAL and Bancontact/Mister Cash), when successful, are immediately reflected in your account. However, some delay for our account to receive it and emit the confirmation may exist.
- It is not recommendable to perform numerous attempts without certainty of their success or failure.