Need some help? Please choose your event or venue on the left to get event specific answers.
If you cannot find your event, please type a general question below

I can't access my Paylogic account

If you have trouble accessing your Paylogic Account, please consider the following:

  • You might have registered a different email when registering your account. Try all your usual email accounts.
  • In case you forgot your password, click on Forgot password? and follow the instructions to reset it.
  • Some events create only a temporary account with your email when you place an order. It is then not possible to access it later on (for example: to re-download your e-tickets for a specific event). In this case, please let us know and remember to provide your order number, payment reference and/or full name! Please select the option below to do so.