- Where can I preregister for Tomorrowland 2019?
Pre-registration for Tomorrowland 2019 Ticket sale is necessary.
You can pre-register on the Tomorrowland website starting on from December 15th. 15H15 CET - February 1st 2019, 20H00 CET. Pre-register and create your personal Tomorrowland Account in order to enter the Tomorrowland ticket sales. Important: Pre-registration does not guarantee you a ticket.
- I want to change the information in my Pre-Registration.
During your booking, you are able to change the information. When a payment for your order is completed it is not possible to change your details anymore.
- Regarding the Belgian Pre-Sale: can someone who lives in Belgium buy tickets for friends living abroad?
You can only participate the Belgian Pre-Sale if you are registered with a Belgian address. People outside of Belgium can participate in the Worldwide Pre-Sale and Worldwide Ticket Sale.
- How can I order for Tomorrowland?
You have to be pre-registered for the Worldwide Pre-Sale, and / or for the Worldwide Ticket Sale. After registration, you will get a link to access the ticket shop on the day of the Sale. You can pre-register here.
- Can I cancel my order after purchase?
Tickets cannot be cancelled. All purchases are final.
If you no longer wish to use your ticket, you can register your ticket at the online exchange desk. If other people are looking for the type of ticket you wish to sell, a refund will be possible with the exception of the payment cost. If there is no demand for your ticket, your ticket will not be refunded. All refunds will take place after the festival.
More information will be available a few weeks after the ticket sales, on the website of Tomorrowland.
Important! Global Journey Packages are neither refundable nor exchangeable. It is not possible to change, cancel or get a refund for the packages you have bought. This information is displayed in the Terms and Conditions of Global Journey, which can be reviewed during the order process.
- I lost / deleted my pre-registration email. How can I order tickets?
Please send an email to firstname.lastname@example.org asap. Without your personal link in the pre-registration email, you are not able to buy tickets.
- Do I need to have an account with Paylogic?
No, you do not need to have an account with Paylogic in order to book tickets for Tomorrowland. You will have to submit a one-time registration with your information during the order process, but this will not result in creating an account.
- If I get the message "Paylogic is busy processing orders", what does that mean?
Something went wrong here, we are sorry. Please try to go back by clicking the 'back' button in your browser. If that does not work, refresh your screen by pressing F5 or the refresh button in your browser.
- Is there anything I should NOT do during the sale?
Please do NOT refresh unless you receive a message on your screen or Paylogic and Tomorrowland informs you to refresh.
- I am having trouble navigating to the next page. What do I do?
If the 'next' button right of the Paylogic logo is inoperable, you can navigate through the booking process by clicking the tabs (like 'registration'), on the top of the screen.
- I received an error during my credit card payment, what can I do?
Unfortunately, you can only pay once, If this payment went wrong you will have to re-enter the queue to try again with a different payment method.