- Can I change the delivery address?
In case you move, you can send an email to email@example.com until March 30th, 2018 to request an adjustment of the delivery address.
IMPORTANT! Make sure to mention the following information in your email: legal certificate of your new registration in the community, order number, your old & new address.
After March 30th, 2018 , address changes are NOT possible anymore because we need to be able to ship the Tomorrowland Bracelets in time.
GLOBAL JOURNEY address and name changes:
For more info about address changes, please check your order in the Global Journey Manage My Booking platform.
- Can I change the name on the bracelets?
No. Changes are not possible anymore after personalization. Please make sure you fill in the correct information of the attendee during personalization.
- How do we receive the bracelets if we are traveling?
Please inform firstname.lastname@example.org in the beginning of July if you did not receive your Bracelets or when you are traveling.
- When can I expect the bracelets?
Please check the Tomorrowland website for updates on the shipment date of the bracelets
- Can our friends receive our bracelets for us and give them later to us?
For most countries, it should not be a problem. If your friend receives your bracelet, they need to identify themselves. We suggest giving them a copy of your ID, so the postal service can verify that you have authorized them.
- There are a lot of problems with the post in our country, is it possible to get the bracelets in a different way?
Tomorrowland will try to send out all bracelets. If you haven't received the bracelets by the time of the festival, then please bring your personalized e-ticket and your ID to get your bracelet at the pickup desk.
- Our country only makes use of P.O.Boxes, will Tomorrowland still send the bracelets?
Unfortunately, we are not able to send Bracelets to a Postbox address. If you have not received your bracelets in time, please bring your personalized e-tickets and your ID to the festival and collect the bracelets at the pick up desk.
- What if I have not yet received the bracelets, by mid-July?
Please bring your personalized e-tickets and your ID to the festival and collect the bracelets at the pick up desk.