- Can I change the delivery address?
- In case you have moved, you can contact firstname.lastname@example.org before March 15th, 2019.
- Important! email the legal attest of change of residence, order number, old address, and your new address.
- After March 15th, 2019 it is not possible to change addresses.
GLOBAL JOURNEY address and name changes:
For more info about address changes, please check your order in the Global Journey Manage My Booking platform.
Be careful when finalizing your purchase. Name changes are not possible. Only in case of urgent matter, Global Journey will accept name changes until 30/04/2019 implying a fee of €350-, per name change. After this date, no name changes will be accepted.
Important reason: your Treasure Case with Tomorrowland Bracelet needs to be sent to your home address.
- How do we receive the bracelets if we are traveling?
Please inform email@example.com in the beginning of July if you did not receive your Bracelets or when you are traveling.
- When can I expect the bracelets?
Please check the Tomorrowland website for updates on the shipment date of the bracelets.
- Can our friends receive our bracelets for us and give them later to us?
For most countries, it should not be a problem. If your friend receives your bracelet, they need to identify themselves. We suggest giving them a copy of your ID, so the postal service can verify that you have authorized them.
- There are a lot of problems with the post in our country, is it possible to get the bracelets in a different way?
Tomorrowland will try to send out all bracelets. If you haven't received the bracelets by the time of the festival, then please bring your personalized e-ticket and your ID to get your bracelet at the pickup desk.
- Our country only makes use of P.O.Boxes, will Tomorrowland still send the bracelets?
Unfortunately, we are not able to send Bracelets to a Postbox address. If you have not received your bracelets in time, please bring your personalized e-tickets and your ID to the festival and collect the bracelets at the pick up desk.
- What if I have not yet received the bracelets, by mid-July?
Please bring your personalized e-tickets and your ID to the festival and collect the bracelets at the pick up desk.