Whether a refund is possible or not depends on the event! Before sending a refund request, please check the FAQ on the festival's official website and the Terms & Conditions of the event's organisation. Keep in mind that only the main buyer of the order can request a refund. If you are not the main buyer, we advise you to contact them first. Requests sent by other than the official buyer will not be processed.

If you cannot find whether you are eligible for a refund of your ticket(s), you can fill in a refund request via our contact form. Please make sure to provide a reason for your request.