Refund Protection provides a refund if a customer is unable to attend due to a number of circumstances as defined in the Terms and Conditions.
Booking insurance is offered by Booking Protect. This means that Paylogic cannot exercise any influence over an insurance policy that has been taken out with Booking Protect.
Booking Protect doesn’t have any information about an order that is placed by Paylogic. They can only help you if you purchased an insurance with your tickets.
It is not possible to take out booking insurance after an order has been placed. Insurance can only be purchased for some events when ordering.
Questions regarding the Refund protection can be directed at Booking Protect.
Please fill in and submit your refund application form as soon as you are aware that you will not be able to attend to the event according to the circumstances defined in the Terms and Conditions of Booking Protect.