Some events or festivals require personalization of your ticket(s).

Personalization is important to:
1. Prevent and and minimize illegal resale of tickets for a higher value.
2. Maximize security by identifying visitors.

To personalize your ticket(s), you will receive a confirmation email after completing an order with payment. This email contains a link and asks you to enter personal information (such as each visitor's full name, email address and date of birth).

• To claim a ticket, click on 'Personalize'.

• Click 'Claim' to personalize a ticket for yourself

• Your information is prefilled from the purchase, but you can edit some of the information if necessary.

  

• Don’t forget to select the ticket you want to claim, and 'Confirm' to claim the ticket for yourself

• Once you have completed the personalization step, you successfully claimed a ticket!

Note: Personalization is available only within certain dates depending on the event! Please make sure to fill in the requested information within this timeframe.