I purchased hard copy tickets and did not receive an email. What should I do? September 07, 2023 09:04 Updated If you bought a hard copy ticket (for example at Primera or Concerto), please click on this refund form where you can register your hard copy tickets. Related articles Not received confirmation email When will I receive my tickets after I have ordered them? How can I change the name on a ticket after personalizing? I cannot find my orders in my Paradiso account When do I receive my tickets?