It can always occur that plans change. You may not be available anymore, or perhaps, one of your companions may not be joining an event at all!
In other situations, maybe you placed a double order by mistake or maybe you are even interested in upgrading your completed order!
Although we understand that these situations may happen, different events have different policies regarding changes and cancellations.
Some events, for instance, don’t require ticket personalization (see What is ticket personalization (“additional information is required for your order”)?) and therefore, e-tickets can be transferred to any person that may wish to make use of them (for example family or friends). Other events, however, have very strict “No cancellations / No changes” policies (unless documented medical reasons or death). Yet, other events may offer the purchase of a “Name Change” in order to modify already personalized tickets (see I have personalized my tickets. Can I personalize one or all of them again?) or may offer the option to upgrade packages (for example: add camping to a festival entree).
As change/cancellation possibilities may differ between events we recommend you to do the following:
- Please visit the “Tickets” and “Frequently Asked Questions” (FAQs) link of the event or festival before you place an order. In this way you can already have a notion of how flexible the event may be in terms of changes/cancellations.
- If you already have a completed order, it is also very useful to check the event or festival’s Main Website and FAQs! Sometimes direct links to Name Changes or Upgrades are available there.
- If there is no information available about changes/cancellations you can always CONTACT US. Make sure to provide relevant information such as: order number, payment reference, name of the event or festival, dates of the event and, importantly, the possible reason for trying to request a change/cancellation.
We will do our best to provide you with all the available information and, in a given case, options regarding changes/cancellations.