A duplicated order can happen due to different reasons. You may have experienced a technical problem or placed a second order without noticing that a previous one went through adequately.
Paylogic is not authorized to refund orders directly. Instead, if a refund is requested, we are bound to contact the event organizers as they decide to accept and authorize (or not) refunds in every case.
The policies on whether a refund request is viable in these cases differ between events. Sometimes, it is possible to refund a duplicated order if a technical problem can be traced. In other situations, the customer is held responsible of checking his/her bank accounts when the completion of an order is in doubt and before placing and attempting to pay for a new order (see I don't know / am not sure if my order was completed. What should I do?).
If you have a duplicated order, you can always CONTACT US. We will try to help you as soon as possible find a solution.
Notice! Remember to provide as much data on the orders at hand as possible, as well as proof of payment and any other document that may be relevant.
Regardless of the reason here are some recommendations to avoid placing double orders:
- If you are performing an online payment, do not refresh the website until a confirmation or an error message appears.
- If you get an error message do not try to repeat the exact same process immediately. Take some minutes to restart the process and check carefully that the information you are providing for the payment attempt is accurate. You may also try using a different browser or even computer.
If you have performed a payment but you have not received a confirmation email, please check your email’s spam folder and the bank account that you attempted to use for payment. If any changes or charges are noticed, you may have a completed order. Please CONTACT US to confirm. If not, you may proceed with a further attempt to pay for your order.