Mysteryland kindly asks you to personalise your tickets before August 28th in order to gain access to the festival. Personalising your ticket is possible after you’ve received your personalization email from Paylogic. During the personalization process, please make sure to fill in the correct name right away. 

All larger events are confronted with organisations and people that try to resell tickets for far too high prices. To prevent this, Mysteryland asks ticket buyers to personalise all tickets by indicating the name of the person who will attend the event. By doing so, tickets will be available for a fair price and belong to an individual festival visitor. This also gives them the opportunity to send relevant event information to all respective festival visitors.

Before entering, the festival security can ask for your identification to check your name and age. 

Please note that a copy of your identification document will not be accepted as a valid identification document. If there is another name on your ticket, access to the event can be denied. In such a case, the ticket cannot be refunded.

For more information please check the FAQ of Mysteryland.