Are you unable to attend the festival for any reason (illness/prevention)? The ticket can only be cancelled if you have taken out cancellation insurance when purchasing your ticket! Please contact Paylogic via this link .

From August 1st it will also be possible to resell your tickets via Ticketswap.

Check out the terms & conditions for being able to request a refund here.

If you would like to apply for a refund, click here.

For questions regarding your Refund Protection, please contact Booking Protect at refund@bookingprotect.com.