If you have added refund protection to your order, this means a maximum amount of € 2000,- per order is protected. Basically, it covers your entrance-, locker-, parking tickets, and accommodation if you book it through us. Merchandise will not be refunded. Check out the terms & conditions for being able to request a refund here.

If you would like to apply for a refund, click here.

For questions regarding your Refund Protection, please contact XCover via their contact form.