The tickets I bought for my group have my name on it, but I am unable to attend. How do we resolve this? Follow How unfortunate! You can contact us by email firstname.lastname@example.org and we will do our best to find a suitable solution. Related articles I have personalized my tickets. Can I personalize one or all of them again? My name and/or information is incorrectly stated. Can I place an order for someone else? E-Contact How can I change/cancel my order? Comments 0 comments Article is closed for comments.