The tickets I bought for my group have my name on it, but I am unable to attend. How do we resolve this? Follow How unfortunate! You can contact us by email email@example.com and we will do our best to find a suitable solution. Related articles I did receive a confirmation email, but not my bus ticket(s)! What is ticket personalization (“additional information is required for your order”)? I have personalized my tickets. Can I personalize one or all of them again? Telephone Contact What is Refund Protection (by Booking Protect?) Comments 0 comments Article is closed for comments.