The tickets I bought for my group have my name on it, but I am unable to attend. How do we resolve this? Follow How unfortunate! You can contact us by email email@example.com and we will do our best to find a suitable solution. Related articles I have personalized my tickets. Can I personalize one or all of them again? Can I place an order for someone else? My name and/or information is incorrectly stated. Telephone Contact I did receive a confirmation email, but not my bus ticket(s)! Comments 0 comments Article is closed for comments.