The tickets I bought for my group have my name on it, but I am unable to attend. How do we resolve this? Marieke May 24, 2017 13:14 Updated Follow How unfortunate! You can contact us by email email@example.com and we will do our best to find a suitable solution. Related articles My name and/or information is incorrectly stated. What is ticket personalization (“additional information is required for your order”)?