Sometimes you may have left the payment process due to a loading error, internet connection issue or a window that is accidentally closed.
If you are in doubt if your order was completed keep the following in mind:
- When an order is completed with payment, a confirmation email is sent to the email address that was used to place the order in a matter of minutes (exceptions to this are Bank Transfer and PayPal payments, see I selected to pay with a Bank Transfer, when will I get my tickets? or What is Paypal?)
- When an order is not completed with a payment, it expires and becomes automatically cancelled. In this case, you should attempt placing a new order.
- Debit card Payments (also via iDEAL and Bancontact/Mister Cash), when successful, are immediately reflected in your account. However, some delay for our account to receive it and emit the confirmation may exist.
- It is not recommendable to perform numerous attempts without certainty of their success or failure.
If you are still doubting whether you have completed an order with payment you can always CONTACT US.