You can also safely sell your tickets via TicketSwap.This is possible without the tickets having been sent out. To do so, follow the steps below:
- Go to the confirmation e-mail you received from Paylogic;
- In the e-mail, click on the button at the bottom: “Manage order”;
- You will now enter your MyOrder environment, click here on “More actions”;
- Click on the option: “Sell on TicketSwap”;
- You will now be redirected to TicketSwap, follow the steps on their website.
Please note that only the main buyer can offer your ticket on TicketSwap.
Want to offer your ticket to someone you know? In that case you can use the “Name Change” tool in the MyOrder environment under “More Actions”.
Are you unable to attend the festival for any reason? We can contact the event organisers to check your request with them for you. You can send us a “Refund Request” via our Contact Form.
If you are not eligible for a refund of your tickets, you can give them to someone else since the name on the tickets is not relevant. As the main buyer, you are not obligated to attend the event yourself.