- I received an error message during the payment process, can I still finish the transaction?
You only have one chance to complete an order with a payment. If this doesn’t succeed then you may place a new order. It’s not possible to receive a new payment link.
- Why is my payment being declined?
A payment error can have many causes. The most likely cause is having insufficient funds or insufficient credit card balance. In case you experience multiple payment failures we recommend to contact your bank.
- I used my voucher but could not complete the order, how do I get my tickets?
Your voucher is blocked for 30 minutes after an order attempt. After this period you can use it again to place a successful order. Your voucher is only valid for one completed order.
- How many tickets can I buy?
A maximum of four tickets can be selected per order.
- How can I pay for my tickets?
The following payment methods will be available:
- Credit card (Mastercard & Visa)
- How does an online credit card payment work?
In order to complete a payment using a credit card, please enter your credit card number, expiration date and CVC number. This data is transferred to your credit card company to verify.
The credit card company authorizes the transaction and sends the confirmed authorization information back to Paylogic in order to complete the payment.
This transfer of data is completely secured.
Please note that you might get asked to fill in your 3D Secure code. This service needs to be activated with your bank. If you have activated 3D Secure, you will receive a code that you can fill in on the payment page!
- How does the queue system work?
Visitors who open the link to the order page on 12 December before 12:00 (midday) CET will be allocated a random spot in the waiting queue by the system. Visitors who open the link after 12:00 pm will join at the end of the queue. Opening the website a day before sales start doesn’t give you any guarantee to get to first place in the queue.
You are advised not to refresh the ticket page or you will lose your position and be placed at the back of the queue.
- What is a Refund Protection?
During your booking process a Refund Protection is being offered. Refund Protection provides a refund if a customer is unable to attend due to a number of circumstances. Click here for more info.