- Change e-mail address
Made a mistake while filling in your email address? No problem, we can change this so you can still receive your ticket. Before we do so we must make sure that you are the main buyer of the ticket, thus we ask you to send us a proof of payment. A proof of payment is a photo or a screenshot of the payment to Paylogic. The proof of payment must also show the date and amount of the transaction.
Furthermore, the following information is required, depending on the payment method that you have used:
- Credit card payment: A payment receipt shows the last 4 digits of the credit card.
- Paypal: A proof of payment must be a photo or a screenshot of the payment that is shown on your Paypal account. You should also see the Paypal invoice ID on it, which consists of 12 digits and starts with 20.
- For other payment methods, the payment reference must be visible. This can be found in the description of the payment.
Please note that confirmation of the order is not a correct proof of payment.
- Change address or other personal data
If your account contains outdated data, we can, of course, change this for you. Please, go to the link below and fill in the form. We also kindly ask you to upload a photo of your payment which can be added in the form. This must be a real screenshot of the transaction from your online banking environment. This is the only way for us to know for sure that you are the main buyer, only with that information it is possible for us to make changes click here
- Remove Account
For questions about deleting your Paylogic account, we ask you to contact us via the contact form.
- Reset password
If you have forgotten your password, you can click on Forgot password. You can then follow the instructions to change the password of your account.