- Change email address
We can help you with changing your email address. Paylogic has to verify that the request is coming from the owner of the account, therefore we ask you to send us a proof of payment of a recent order.
A proof of payment is a photo or screenshot of your transaction to Paylogic, showing the date and amount of the transaction.
Additionally, the following information is relevant, depending on the payment method:
- Credit card payments: A proof of payment should display the last 4 digits of your credit card number.
- Paypal: A proof of payment should be a screenshot of the transaction from your Paypal account. It has to display the Paypal invoice ID, i.e. a 12 digit number starting with "20".
- For other payment methods the payment reference needs to be stated, which can be found in the description on your bank statement.
Please note that an order confirmation is not a valid proof of payment.
- Change account information
You can change other account information by logging in via this link.
- Delete account
For questions about deleting your account, we want to ask you to contact us through our contact form.
- Reset password
In case you forgot your password, you can click on the Forgot password button. Please follow the instructions shown to change your password.