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  1. Paylogic Customer Service
  2. My Ticket

My Ticket

Account

  • I can’t access my Paylogic Account
  • What is a Paylogic Account for? Why do I need this?
  • How do I create a Paylogic account?
  • Can I change the email address of my Paylogic account?
  • Can I change the home address connected to my Paylogic account?

Obtaining My Ticket

  • What is ticket personalization (“additional information is required for your order”)?
  • I did not receive my e-ticket(s), what do I do? How can I retrieve my e-ticket(s)?

Services

  • I bought my tickets from a third party, can Paylogic check the authenticity?
  • My ticket is lost or stolen. What should I do?
  • I have personalized my tickets. Can I personalize one or all of them again?

Information

  • How do I know I am the only one who gets in with my ticket?
  • What does Paylogic do with my data?

Technical

  • I am having trouble downloading my ticket from the confirmation e-mail. What do I do?
  • I cannot print my ticket(s), what can I do?

Other Information

  • What is an E-ticket?
  • I lost my Primera ticket, what can I do?
Paylogic Customer Service