Account

• I can’t access my Paylogic Account
• What is a Paylogic Account for? Why do I need this?
• How do I create a Paylogic account?
• Can I change the email address of my Paylogic account?
• Can I change the home address connected to my Paylogic account?

Obtaining My Ticket

• What is ticket personalization (“additional information is required for your order”)?
• I did not receive my e-ticket(s), what do I do? How can I retrieve my e-ticket(s)?

Services

• I bought my tickets from a third party, can Paylogic check the authenticity?
• My ticket is lost or stolen. What should I do?
• I have personalized my tickets. Can I personalize one or all of them again?

Information

• How do I know I am the only one who gets in with my ticket?
• What does Paylogic do with my data?

Technical

• I am having trouble downloading my ticket from the confirmation e-mail. What do I do?
• I cannot print my ticket(s), what can I do?

Other Information

• What is an E-ticket?
• I lost my Primera ticket, what can I do?