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Paylogic Customer Service
I can’t access my Paylogic Account
What is a Paylogic Account for? Why do I need this?
How do I create a Paylogic account?
Can I change the email address of my Paylogic account?
Can I change the home address connected to my Paylogic account?
Obtaining My Ticket
What is ticket personalization (“additional information is required for your order”)?
I did not receive my e-ticket(s), what do I do? How can I retrieve my e-ticket(s)?
I bought my tickets from a third party, can Paylogic check the authenticity?
My ticket is lost or stolen. What should I do?
I have personalized my tickets. Can I personalize one or all of them again?
How do I know I am the only one who gets in with my ticket?
What does Paylogic do with my data?
I am having trouble downloading my ticket from the confirmation e-mail. What do I do?
I cannot print my ticket(s), what can I do?
What is an E-ticket?
I lost my Primera ticket, what can I do?