Amsterdam Dance Event

(for ticket buyers)

I lost my ticket(s)...

General ADE information

 When does the ADE take place?

The Amsterdam Dance Event 2019 takes place from Wednesday October 16 until Sunday October 20.

 
Where does the festival take place?

ADE takes place at more than 140 locations in Amsterdam. The first locations are now published and you can find them here. In the coming months more and more locations will be added to this page. Keep a close eye on the ADE news page for the latest announcements.

 
What is the minimum age requirement to enter ADE?

For most ADE events you’ll have to be 18+. This however may differ at a number of venues as some events require a minimum age of 21. Please check the venues website beforehand to avoid
disappointment.

The ADE conference is accessible for all ages in general. Do note that when alcoholic beverages are served, access can be denied.

I forgot my password, what to do?

No worries, this happens to the best! Please click here to request a new password. Do note the ‘my ADE account’ and new password page, won’t be online until August 1st.

 

How can I get in touch with the ADE team?

Please find all relevant information and contact details at this page.

Conference Tickets

What kind of tickets are available?
The following tickets are currently for sale:
- ADE Pass (full conference, festivals & ADE by Day events)
- ADE Conference Pass (full conference & ADE by Day events)
- ADE Pack (ADE Pass or ADE Conference Pass + Hotel) 
- Single tickets to the ADE sub-conferences 
- ADE Card


When do I receive my ADE Pass / ADE Conference Pass?

One week prior to the event you’ll receive your personal e-ticket with which you can come pick up your wristband at one of the ADE info & ticket centers during ADE. Please note that the wristband will grant you access to the program, not the e-ticket.


What is the minimum age requirement to enter the conference?

The ADE conference is accessible for all ages in general. Do note that when alcoholic beverages are served, access can be denied.


Is it possible to transfer my registration?

No, all conference tickets are personal and non-transferable. is A


I have another question, who can I contact?

For questions about your order or payment please contact: adetickets@paylogic.eu. Do you have a specific question regarding the Amsterdam Dance Event? Please visit ADE’s FAQ or contact: info@amsterdam-dance-event.nl

Festival tickets

Can I give my ticket to someone else? (name change)

For all ADE festival tickets, the name on the ticket is not relevant. What is important is the unique barcode on the ticket. Tickets are transferable to any person. This, however does not apply for the ADE (conference) Pass.

 

I would like to go to a different (ADE) event, can I swap my tickets?

Unfortunately, that’s not possible.

 

I can’t find my ticket(s), what to do?

Please check you spam box. Still can’t locate your confirmation e-mail? Please contact us through this page and we’ll resend the tickets.

 

I have another question, who can I contact?

Please check this page for all ordering related questions or contact: : adetickets@paylogic.eu. Do you have a specific question regarding the Amsterdam Dance Event? Please visit ADE’s FAQ or contact: info@amsterdam-dance-event.nl

Ordering and payment

 

What are the payment methods available?

We accept the following payment methods:

- American Express
- Bancontact/Mr.Cash
- Giropay
- iDeal
- Mastercard
- PayPal
- Sofortuberweisung
- VISA
- VISA credit

Do I need to have an account with Paylogic?

Yes, you do! If you do not have an existing Paylogic account you can create a new account during the order process.

 
I received an error during my credit card payment, what can I do?

Please note that all the information needs to match with the credit card. Please make sure that your bank allows international transactions. If this is the case, you might want to try a different card. If you still receive the error message, please contact us via adetickets@paylogic.eu


Can I change my e-mail address?

Yes, we however do need a proof of payment from the main buyer in order to prevent that the wrong person has access to your tickets (i.e. a copy or a screenshot of the bank statement which shows the transaction/payment made to Paylogic). Please send an e-mail with the proof of payment to adetickets@paylogic.eu

 

I have another question, who can I contact?

Please check this page for all ordering related questions or contact: : adetickets@paylogic.eu. Do you have a specific question regarding the Amsterdam Dance Event? Please visit ADE’s FAQ or contact: info@amsterdam-dance-event.nl

 

 

Contact

 

Contact

For all ordering and payment related questions you can reach us at the following telephone number:

+31 (0) 85 – 0656 277

Or send an e-mail to adetickets@paylogic.eu.


Opening hours:

Monday – Friday: 09:00 – 17:00 (Central European Time)

Saturday: 10:00 – 17:00 (Central European Time)


Specific questions regarding the Amsterdam Dance Event? Please visit ADE’s FAQ or contact: info@amsterdam-dance-event.nl