If you cannot find your ticket(s) anymore or if you have lost the confirmation mail including your ticket(s), you can request your confirmation mail to be sent again via this link.

In order to change a name on a ticket, we kindly ask you to fill in our contact form with this request, and we will get back to you as soon as possible to process the change.

If you have filled in your email address incorrectly, or no longer have access to the email address used to place the order, we can help you change it! To initiate the process, please submit your request via our contact form.

To ensure security and verify the request, we require a proof of payment from the main buyer. This can be in the form of a photo or screenshot of your transaction to Paylogic, displaying the transaction date and amount. For specific payment methods, additional information is required:

• Credit Card Payments: The proof of payment should show the last 4 digits of your credit card number.
• PayPal: Provide a screenshot of the transaction from your PayPal account, including the PayPal invoice ID – a 12-digit number starting with "20".
• Other Payment Methods: Include the payment reference, which can be found in your bank statement's description.

Kindly note that an order confirmation does not qualify as valid proof of payment. 

It is possible to personalise your tickets for Hiswa Te Water until the 1st of September 2024 at 18:00 GMT+02:00.

To personalise your ticket(s), you will receive a confirmation email after completing your order with a payment. This email contains a link and asks you to enter personal information (such as each visitor's full name, email address and date of birth).

• To claim a ticket, click on 'Personalise'.
• Click 'Claim' to personalise a ticket for yourself
• Select the ticket you want to claim. Your information is prefilled from the purchase, but you can edit some of the information if necessary.
• Click on 'Confirm' to claim the ticket for yourself
• You then have the option to either send the remaining tickets to the email addresses of the people attending with you so that they can fill in their own details, or you can provide the same email address for personalising all the tickets.