If you cannot find your ticket(s) anymore or if you have lost the confirmation mail including your ticket(s), you can request your confirmation mail to be sent again via this link.

You can change the name of the ticket(s) in your order through the Paylogic MyOrder page.

Please note that the new order will always be on the name of the main buyer of the original order. Also, the name change will be paid by the main buyer of the original order.

To change the name on your ticket, please follow these steps:

1. Go to the MyOrder page via the ‘Manage order’; button in the confirmation mail

2. Select ‘Name Change’

3. Fill in the email address of new attendee

4. Proceed to check out ( name change request is sent upon checkout completion)

5. The new attendee can personalise the new ticket through the button in the invite email

All tickets need to be personalised. You will receive an email from Paylogic with your personalization link.

Open the email of your order confirmation that you received via Paylogic after you have purchased your tickets for Defqon.1. Click on the link “PERSONALIZE” in the email. This will bring you to the personalization page of Defqon1.

The main buyer will receive an email to start the personalisation process. You will be able to download your tickets after completing the personalisation. Personalisation emails will be sent out later in the year. Only the main buyer can personalise the order.

It could take a couple of minutes before you receive your confirmation mail. Please be aware that this email could also end up in your spam folder. Still haven’t received anything? Please contact us through our Contact Form with a proof of payment. We will then be able to check more specifications of your order.

The following payment options are available: Bancontant, Ideal, Klarna, Maestro, Mastercard, Sofort and Visa.

Yes, we offer spread payment options for the following countries: Sweden, Norway, Finland, Denmark, Germany, Austria, the Netherlands, Belgium, Switzerland, France, Italy, Poland, Spain, Portugal, Great Britain, Greece, Czech Republic, the USA and Australia.

MORE INFORMATION

With a Defqon.1 Weekend Ticket, you’ll get access to all four days of power, allowing you to explore both the Holy Grounds and the Campgrounds to the fullest. A Weekend Ticket always includes access to the Campgrounds, including The Wasted Lands. All you need to do is bring your own tent, or you can always upgrade your stay with one of the Travel & Stay Packages.

In summary, a Weekend Ticket includes:

• Access to the Campgrounds 
• Access to The Wasted Lands
• The Gathering on Thursday
• Friday
• Saturday
• Sunday
• Monday check-out

During the Dediqated Sale, you will be able to buy 4 tickets per order. You can purchase 9 tickets per order during the General Sale.

Exception to the above is when you buy tickets in combination with a Travel & Stay package. The maximum amount of tickets you can buy with a Travel & Stay package is the maximum amount of occupants of your purchased accommodation. For example, if you purchase a 20 person Friends Camp, you can also purchase 20 tickets. 

Add-ons such as parking tickets, lockers and bus tickets are available in the steps after the travel & stay step in the ticket buying process. Have you already purchased tickets in a previous transaction and you would like to add add-ons such as parking tickets and lockers? From Tuesday October 31st, you can visit the ticketshop and click on ‘Add products to a previous order’.

ENTER WISHLIST

No, the wishlist is no guarantee for buying a ticket. It simply makes sure you already have everything in your cart before the ticket sale starts, so you can check-out immediately. If the products on your list are already sold out before you get to the check-out, you unfortunately missed your shot.

THE WISHLIST

DEDIQATED Members will have 48-hour early access to the sale. The DEDIQATED Sale will start on Thursday, the 26th of October at 13:00 CEST.

BECOME DEDIQATED

There are multiple ways to join Defqon.1:

• Weekend Tickets (4 days)
• Friday Tickets
• Saturday Tickets
• Sunday Tickets
• Premium Weekend Tickets (4 days)
• Premium Friday Tickets
• Premium Saturday Tickets
• Premium Sunday Tickets

Every ticket is also available in combination with a Travel & Stay Package.

No, there is only one kind of Weekend Ticket available (both regular and premium) which grants you access to all 4 days of power (from Thursday till Sunday). Day tickets will be available for Friday, Saturday and Sunday.