(for ticket buyers)
I lost my ticket(s)...
Paylogic considers privacy very important. We, therefore, set ourselves the goal to adequately protect the personal data of event visitors (Customers) and to comply with laws and regulations in the area of privacy.
With this policy, we want to give our Customers more insight into how Paylogic does this exactly, also in the context of our legal obligations under the General Data Protection Regulation ("AVG") and the Telecommunications Act.
Paylogic will only use your data in accordance with the conditions set out in this Privacy Statement. We will never sell or share your personal data to third (commercial) parties. We will also not use your data for any form of automated (individual) decision making ("profiling").
What personal information do you need from me?
In order to process an order, it is necessary that Paylogic processes the following personal data:
Name: if tickets have to be issued in name, personal details of the Customers of the tickets (or those who enter the event with the tickets) may be required. This information is only processed by Paylogic with the purpose of verifying the identity of the Customer. The event organization can further process this data, on the basis of and under the conditions in its privacy statement.
E-mail address: in order to be able to send the tickets or to contact the Customer for notification of the status of a transaction, Paylogic will ask the Customer for an e-mail address. In addition, we also store any e-mail history between Paylogic and the Customer, which may arise after the purchase and on the initiative of the Customer.
Telephone number: We only request a telephone number to contact the Customer in the event that there is a problem with the order or with the event and Paylogic Customer would like to inform in advance.
Date of birth: a date of birth is required to establish that the purchasing person is old enough to take legal action (general provision for purchases) and / or a visitor is old enough to enter the event. If the buyer is sixteen years or younger, he / she must first obtain permission from the person who bears the parental responsibility for the child. By agreeing to our Terms and Conditions and agreeing explicitly during the payment process, Paylogic can reasonably assume that the child has obtained the said approval.
Gender: the gender of our visitors is processed with the aim of ensuring that the event runs smoothly, for example with a view to placing sufficient sanitary facilities.
Payment information: the processing of payment data is necessary for the settlement of the purchase transaction between the Buyer and the Organizer.
Home address: depending on the physical shipment of goods (for example event tickets or other forms of admission tickets) we need your home address. In addition, the residential address may be necessary information that is linked to certain payment methods, payment information in general or fraud investigation and / or prevention.
IP address: depending on the payment method chosen by the Customer, we also process the IP address of the Customer. In addition, the IP address can be used for fraud investigation and / or prevention
If it concerns a business order, we also process the VAT number of the target company.
Additional personal data
At the request of an event organization, we may ask you for more personal information or preferences. These requests can be both mandatory and non-mandatory. Additional personal details are requested on behalf of the Organizer and are primarily intended to promote a better event experience for the Customers or to ensure that the event can take place in an orderly and controlled manner. At the request of our Merchants, we can therefore refuse your registration / purchase if you do not provide us with all mandatory information or preferences.
"Cookies" are small files of data that are stored on your computer so that we can recognize you when you return to our website with the same computer and browser. "Cookies enable us to gather information about the use of our services and to improve them. and to adapt to the wishes of our visitors.
What does Paylogic do with my data?
Paylogic will not use the personal data from your account. The data is for you to be able to order a ticket, see your order history, and get faster access to future ticket sales.
Paylogic will not send you any unsolicited mails.
How can I see, rectify or delete my personal information?
Data subjects have the right to submit a request for information, rectification or deletion of personal data. The request can be addressed to the Organizer or Paylogic. In any circumstance, the data subject has to prove his or her identity in a way to be further decided by the Organizer or Paylogic. A request will be processed within thirty (30) days and the data subject will be informed after the request has been handled.
What do you do with my personal information?
Paylogic processes personal data for an event organization (Organizer), and is thus designated as a "Processor" in the sense of the AVG. The Organizer is always the owner of personal data and is considered the "Processing Manager" in the sense of the AVG. Paylogic will only process your personal data for the Organizer.
Paylogic processes your personal data in its back office. The Organizer - as the owner of the data - has access to this data for the provision of his services. Paylogic reasonably assumes that Organizer complies with the privacy legislation for their part. This responsibility ultimately lies with the Organizer. Paylogic can not be held responsible for any shortcoming of the Organizer with respect to his own (legal) obligation (s). Customers must therefore also familiarize themselves with the privacy regulations of the event organization. These are usually consultable or retrievable via the website of the relevant event organization.
Customers also have the possibility to share personal data with Paylogic for the creation of a "Paylogic Account". The protection of personal data and privacy of the Customers is still applicable to these data. The difference is that Paylogic data is the owner of the Paylogic Account (see further section B).
How do I know I am the only one who gets in with my ticket?
Each e-ticket has a unique barcode which will be scanned at the entrance of the event. Each barcode provides single access to the event. It is therefore useless to print the e-ticket multiple times to for example copy or resell them as only once access will be granted.
For questions about tickets, payments or your order, you can contact us directly via the following telephone numbers:
- Austria: +43 (7) 2011 5184* (local rate)
- Belgium: +32 (0) 9007 0155* (€ 0,50 p/m)
- France: +33 (0) 186267133* (local rate)
- Germany: +49 (0)30 3080 6319* (local rate)
- Netherlands: (0)900 7295 6442* (usual call charges)
- Portugal: +351 (0) 308 806 919 * (local rate)
- Any other country: +31 2 0700 9802*
*Usual charges are dependent on your country and telephone provider
For questions related to Paylogic TRAVEL packages and orders, you can reach us at the following telephone number:
- Any country: +31 (0) 88 - 7000 110* (local rate)
- Andre Rieu Travel: +31 (0) 85 - 4880 681* (local rate)
For questions related to Amsterdam Dance Event (ADE) packages and orders, you can reach us at the following telephone number:
- +31 (0) 85 - 0656 277* (local rate)
Monday – Friday: 9:00 – 17:00 (Central European Time)
Saturday: 10:00 – 17:00 (Central European Time)
Paylogic customer service is closed on the following holidays:
- 1st of January - New Year's Day
- 22nd of April - Easter's Monday
- 30th of May - Ascension Day
- 10th of June - Whit Monday
- 25th of December - Christmas Day
- 26th of December - Second day of Christmas
Please be aware that a Customer Service Coordinator might be listening in on your call for training purposes. Your call will not be recorded.