Obtaining My Ticket
(for ticket buyers)
I lost my ticket(s)...
I lost my ticket(s)!
If you cannot find your ticket(s) anymore or if you have lost the confirmation mail including your ticket(s), you can request your confirmation mail to be sent again via this link.
What is ticket personalization (“additional information is required for your order”)?
Some events or festivals require personalisation of your ticket(s). Ticket personalization is important in order to:
1. Prevent and minimise ticket re-sale on the black market for a higher value.
2. Maximise security by identifying attendees.
In order to personalise your ticket(s), you will receive a confirmation email after completing an order with payment. This email provides a LINK (Add additional information) and asks you to fill in personal information (such as full name, email address and date of birth of every attendee).
Notice! Personalization is available only within certain dates depending on the event! Please make sure to fill in the requested information within this timeframe.
Once the information is provided, you will receive an email containing the link to download your final e-ticket(s):
Notice! The follow-up emails are sent to the email address that was used to place the order. Therefore, in case you have not received the notifications, you may try to check your usual email accounts as well as your “Spam” folders.
Enjoy the event!
If your question is not answered by this information you can always CONTACT US.
I did not receive my e-ticket(s), what do I do? How can I retrieve my e-ticket(s)?
You can receive your tickets again by requesting it in this link!
It may happen that you cannot find the confirmation email of your order. This email contains the link to download or retrieve your e-tickets.
We recommend you to check your inbox thoroughly also including your “Spam” folder.
Notice! The confirmation and follow-up emails are sent to the email address that was used to place the order. Therefore, in case you have not received the notifications, you can try checking your other usual email accounts. It may happen that you placed the order using a different email.
It is also possible to access your Paylogic account by clicking "My Paylogic". There you can access your order and download your ticket(s) directly. If you can’t access your Paylogic account please see I can’t access my Paylogic Account.
Enjoy the event!