Changes or refunds
(for ticket buyers)
I lost my ticket(s)...
Refund or change request?
Did your plans change? You or your companion cannot join the event?
Did you place a double order by mistake? Or would you like to upgrade your order?
In these cases, you can request a refund or change your order.
Whether a change or cancellation is possible or not depends on the event!
Before sending a refund/change request, please check the FAQ on the festival's Official Website.
Some events offer one or several of the following options:
- Ticket transfer if ticket personalization IS NOT required: You can transfer your e-tickets to any other person.
- Ticket transfer if ticket personalization IS required: You might be able to purchase a “Name Change” to transfer your ticket to any other person.
- Upgrade: please check on the website or in the FAQ if it is possible to purchase upgrade packages.
- Some events have very strict “No cancellations / No changes” policies (unless documented medical reasons or death).
What is Refund Protection (by Booking Protect?)
Paylogic offers its customers a refund protection administered by Booking Protect Limited.
Refund Protection provides a refund if a customer is unable to attend due to a number of circumstances as defined in the terms and conditions including accidents and unexpected illness.
Booking protect is the administrator for the Refund Protection for Paylogic and is a separate company. They do not have any information regarding the event itself nor the order.
Questions regarding the Refund protection can be directed at Booking Protect.
Please fill in and submit your refund application form as soon as you are aware that you will not be able to attend to the event according to the circumstances defined in the terms and conditions of Booking Protect.