If you cannot find your ticket(s) anymore or if you have lost the confirmation mail including your ticket(s), you can request your confirmation mail to be sent again via this link.

It might be that there is a mistake in the email address used. You can correct your email address via this link. In case you have still not received your email confirmation after correcting the email address, please get in touch with us.

All tickets have to be personalised. This means that the name on each ticket will be checked and that it won’t be possible to enter with a ticket under someone else’s name. 

The deadline to personalise your ticket(s) is the 18th of June 00:00.

You can change the name on a ticket via your MyOrder page. You can find this option by following the next steps:

• Go to the button "manage order" in the confirmation email. 
• Click on “More Actions” and select "Change Name". 
• Enter the email address of the new ticket holder. 
• Pay the transaction (the name change will be done once the order is completed/paid). 
• You will be taken to a new "My Order" page and you will see that the ticket has been sent to the new ticket holder. Select "Confirm" to complete the name change.

Please note that the new order will remain in the name of the main buyer of the original order. The name change is also paid for by the main buyer.

If you can’t make it anymore, you can always resell your tickets via Ticketswap!

You can do this by downloading your ticket and uploading it to the Waking Life Ticketswap page here.

In case of death, illness or pregnancy, please contact us via our contact form. We will then review your case.

It is possible to change/upgrade your Tipi tickets! You can do so via your MyOrder page. You can find this option by following the next steps:

• Go to the button "manage order" in the confirmation email. 
• Click on “More Actions” and select "Change tickets". 
• Select the ticket you would like to change. The price of this ticket will be converted into credit which can be used to buy the new ticket
• Please keep in mind that if the new ticket is of a lower value than your credit, the difference in price cannot be refunded.
• Once the change is complete, you will receive a new order number with the new ticket(s)

It is possible to pay for your order in instalments! If you miss a payment and do not rectify it before the next instalment is debited your order will automatically be cancelled. When this happens, your tickets go back on sale, and if the event is sold out, it will not be possible to get your ticket(s) back.

If the automatic debit of the instalment fails, we automatically send you an email with the title “Alert: Next payment term failed, please retry manually”. In this email, there is a payment link where you can retry the payment manually. 

The final deadline to complete the payment of your instalment(s) is the 9th of June 2025. After this date, it will not be possible to fix the payment(s), even with the payment link we send after the payment attempt fails.