(for ticket buyers)
I lost my ticket(s)...
Order and payment
- I used my voucher but could not complete the order, how do I get my tickets?
Your voucher is blocked for 30 minutes after an order attempt. After this period you can use it again to place a successful order. Your voucher is only valid for one completed order.
- I received an error message during the payment process. How can I resume the payment?
You only have one chance to complete an order with a payment. If this doesn’t succeed then you may place a new order. It’s not possible to receive a new payment link.
- Why do I keep on getting an error during the payment?
A payment error can have many causes. The most likely cause is having insufficient funds or insufficient credit card balance. In case you experience multiple payment failures we recommend to contact your bank.
- What should I definitely NOT do during the ticket sale?
Never refresh the web page, only after you receive a message from Paylogic to do this.
- I can’t get to the next page in the ordering process, what can I do?
In case you can’t click on the ‘next’ button above the Paylogic logo you can also continue the ordering process by clicking on one of the tabs (e.g. registration).
- Why do I need to personalize my tickets?
Personalization is a process that some event organizers use to prevent or reduce the sale of tickets on the black market. This helps to keep the market for obtaining tickets for events safe and fair.
Once an order has been completed and paid and when personalization is mandatory, we will send you a confirmation email containing which contains the link for personalizing the tickets. We ask customers to provide us with additional information such as their name, email address and date of birth, as this information will be placed on the tickets. Once the personalization process is completed, we will send you another email which contains the download link of the tickets.
Note: not every ticket category requires personalization. In that case you will receive your tickets directly in your inbox.
- Is there a personalization deadline?
The personalization deadline for EMF 2020 is set to 11 July 23:59 CEST.
- Error while personalizing?
When the system indicates that the email address must be unique, it means that all tickets must be provided with a different email address. This security is on the ticket system to ensure that all tickets are as different as possible and that resale can thereby be prevented. So make sure that all other details such as name and date of birth are different from each other.
- How do I buy my access ticket for GreenBeach?
To get access to GreenBeach you have two options. If you don't have a festival entrance ticket yet, you can buy a combination ticket which grants you access to both the festival site and GreenBeach.
In case you already own an entrance ticket you can buy the GreenBeach access ticket separately.
At this moment there is no information available about the sales dates for GreenBeach products yet. Please keep an eye on the official website for more information.
- Is it possible to purchase a locker on GreenBeach?
Yes, it is possible to rent a locker for a small fee. The lockers can be found on the festival site and on the campsite. During opening hours, the lockers are continuously under surveillance and are always accessible for the people who rent them.
For all other EMF and GreenBeach related questions we advise you to have a look at the official FAQ.