Eurovision Song Contest 2020

(for ticket buyers)

I lost my ticket(s)...

Eurovision 2021 - your ticket FAQ

I bought tickets for the Eurovision Song Contest 2020, are they valid for 2021?

The tickets you have bought for Eurovision Song Contest 2020 will remain valid for 2021. The tickets will be valid for the same show you have booked (for example, if you booked for the 1st Semi-Final Jury show 2020, your tickets will be valid for the 1st Semi-final Jury show 2021). We hope to welcome you to the show in 2021.

Will I receive a new ticket for the Eurovision Song Contest 2021?

We will inform you about this in a later stage.

Can I also request for a refund after the dates for 2021 have been confirmed?

Yes, once the dates are known, you will have an opportunity to return your tickets and receive a refund, should you not be able to attend. When the dates are known, we will inform you by email again.

I can go to the show in 2021, but unfortunately, my friends can’t, what can I do with these tickets?

We can imagine that not everyone in your group is not able to go to the Eurovision Song Contest in 2021. We will for that reason, before any further sales begin for the remaining tickets, give you the opportunity to change the names on your tickets. We will inform you by email at a later date how this will work.

Please note it is not possible to ask for a partial refund of your order.

I bought tickets from Avrotros or Ticketswap, how does that work?

These tickets will also remain valid for Eurovision Song Contest 2021.

If you have questions for Ticketswap, please contact them at info@ticketswap.com.

Will further tickets for next year’s show go on sale?

It is currently too early to discuss ticket sales for next year’s show. It depends on how many tickets are returned and what capacity will be available next year.

General

  • Is there a minimum age to visit the event?

There is no minimum age to visit the Eurovision Song Contest, but children under 16 must be accompanied by an adult.

  • Contact

Did you not find the answer to your question? Please check the FAQ of the website, or call +31 20 225 15 00. Please note that this phone number cannot be used for ordering tickets.

My order

  • Can I still change or cancel my ticket(s)?

No, it's not possible to cancel or make changes to a completed order.

  • I can’t attend the event after all, what can I do with my ticket(s)?

You can re-sell your ticket through official ticket re-selling partner TicketSwap. Here you can sell your tickets securely for a fair price.

Personalization

  • Why do tickets need to be personalized?

Personalization is a process that is used to prevent or reduce the sale of tickets on the black market. This helps to keep the market for obtaining tickets for events safe and fair. Also, the provided information can be used to send you more information about the event.

  • How do I personalize my tickets?

You will receive a confirmation e-mail after completing the order with payment. The personalization period opens on 4 February 12:00 (midday) CET and closes Tuesday 11 February 23:59 (CET).

You will receive a separate email for this. This e-mail provides a link ('Add additional information') where you can fill in personal information (such as your full name, e-mail address and date of birth of every attendee).

After the personalization, you will receive your e-tickets. Please note: If you don’t personalize your ticket(s) within the personalization period, your ticket(s) will be cancelled and the purchase price for the ticket will be refunded to the main buyer, after deducting the Ticket Refund Fee.

The credentials on the ticket can be randomly checked at the entrance of Rotterdam Ahoy. If the credentials on the ticket and ID of the ticket holder don’t match, you can be refused admittance.

  • I receive an error while personalizing my ticket, what can I do?

When the system indicates that the email address must be unique, it means that all tickets must be provided with a different email address. This security is on the ticket system to ensure that all tickets are as different as possible and that resale can thereby be prevented. So make sure that all other details such as name and date of birth are different from each other.

  • Is it possible to change the name on one of my tickets?

We want to prevent and minimize ticket re-sale with extreme prices on the black market. For that reason, we don’t offer the possibility to change the name on the ticket. Closer to the event, we will provide more information on tickets and personalization in case of unforeseen absence.