Information about the coronavirus

(for ticket buyers)

I lost my ticket(s)...

save your tickets - General information

  • Rescheduled events

If your event, for instance a performance, competition or concert, is rescheduled for a date no more than 13 months from the original one, your ticket remains valid for the rescheduled event. If you cannot attend on the new date of the rescheduled event, you get back your original ticket price, including booking or service fees, as a voucher, a digital credit. How this is done varies between organizations. The voucher is valid for a minimum of 12 months.

  • Cancelled events

If an event could not be rescheduled within 13 months and had to be cancelled, you will get back your ticket price, including booking or service fees, in the form of a voucher. How this is done varies between organizations. The voucher is valid for a minimum of 12 months.

  • For how long is my voucher valid?

You can use the credit for at least 12 months after issue to buy a ticket for another event of the same organizer. Some organizers even opt for a longer term. If you have not used your voucher (in full) and the term has expired, you will receive the (remaining) amount back.

  • Can I also get an immediate monetary refund?

If you cannot use the voucher, you have the right to request a refund. When the money is refunded depends on whether it concerns a canceled or a rescheduled event.

If the event has been rescheduled, your money will be refunded one month after the date of the rescheduled event.

If the event is canceled, the refunding term is up to 3 months after the date on which the event would have taken place. However, this ticket scheme has not been set up for nothing: cultural institutions can go under if everyone requests a refund. That is why the government also supports this scheme.

  • Can I make a donation?

Yes, please! The implementation of donations differs per organization. Some have set up their own fund, others refer you directly to donation possibilities with partners and / or suppliers. Again, check the website of the relevant organization.

You can find this and more information on saveyourticket.nl.

General information about the coronavirus

In the Netherlands and Belgium new measures against the further spreading of the coronavirus are continuously implemented by the national governments. For updates please check the website of the RIVM and for Belgium see belgium.be.

For instance, events and gatherings have to be canceled. For now, this measure is active till the 1st of September 2020 throughout the Netherlands, France and Germany. In Belgium, all events and bars are canceled or closed until the 31st of August. 

See Tickets is not the organizer of events. At the moment, we are in contact with the organizations of the events taking place this month, discussing how to best act in this situation. As soon as there is more information available, you will be informed through the official website of the event. Because of the extra workload this has created, we ask you to wait patiently and not contact us this moment until more information about your event is published.

Changes and cancellations

  • What if my event is canceled or postponed due to the coronavirus (COVID-19)?

The government has decided that all events and gatherings have to be canceled. For now, this measure is active until the 1st of September 2020 throughout the Netherlands, France and Germany. If the event you bought tickets for is canceled by the organizers, they will contact you by email to confirm if and when you receive the money for your tickets back. This depends on the organization.

The organizers of the event will also contact you in case where the event is postponed. Usually, tickets will remain valid for the new date which is announced. The organizers will also specify what is possible in case you are unable to attend the event on the new date. If the provides for refunds, this will be possible from the moment the new date has been announced. Therefore, we kindly ask you to follow up on the instructions which have been sent by email.

Note: In Belgium ALL events taking place before the 31st of August will be cancelled or postponed.

  • I am worried about the coronavirus (COVID-19). Can I apply for a refund?
    The government has decided that all events and gatherings have to be canceled. For now, this measure is active until the 1st of September 2020 throughout the Netherlands. If the event you bought tickets for is canceled by the organizers, they will contact you by email to confirm if and when you will receive your money back for your tickets. This depends on the organization.

The organizers of the event will also contact you in case where the event is postponed. Usually, tickets will remain valid for the new date which is announced. The organizers will also specify what is possible in case you are unable to attend the event on the new date. If the provides for refunds, this will be possible from the moment the new date has been announced. Therefore, we kindly ask you to follow up on the instructions which have been sent by email.

For events taking place after the 1st of September, we assume that they will still take place and thus we cannot cancel or refund those tickets.

Note: In Belgium ALL events taking place before the 31st of August will be cancelled or postponed.

  • What if my event is canceled or postponed because of the coronavirus and I have also booked a hotel-stay/transport with my ticket (COVID-19)?

The government has decided, at the present moment, that all events and gatherings have to be canceled. For now, this measure is active until the 1st of September 2020 throughout the Netherlands. If the event has been definitively canceled by the organization, the organization will contact you by email to confirm if and when you will get your money back for the ticket, or any other purchases you may have made relating to the event. This depends on the organization.

The event organizers will also contact you if the event has been postponed. In this case tickets will probably remain valid for the new date, however, this does not apply to your hotel stay. If you are unable to attend the new date, you may or may not receive a refund. This will be dependent on what the organization has determined. This will be possible from the moment the new date is announced by the organization. For these cases please follow the instructions provided in the email.

For events taking place after the 1st of September, we assume that they will still take place and thus we cannot cancel or refund those tickets.

Note: In Belgium ALL events taking place before the 31st of August will be cancelled or postponed.

Other questions

  • I cannot travel because of government restrictions due to the coronavirus (COVID-19). Will I be able to get my money back?

If the event was scheduled to take place on or before the 1st of September 2020, it will no longer take place. If this is the case for your event, the organization will inform you and be in contact as soon as possible via email.

Note: In Belgium ALL events taking place before the 31st of August will be cancelled or postponed.

  • What will happen at the locations to ensure that the coronavirus (COVID-19) does not spread?

If the event was scheduled to take place on or before the 1st of September 2020, it will no longer take place. If this is the case for your event, the organization will inform you and be in contact as soon as possible via email.

If the event is taking place after 1st of September, please consult the event and locations website for more information.

Note: In Belgium ALL events taking place before the 31st of August will be cancelled or postponed.

  • I am worried about the coronavirus (COVID-19). Can I claim through Booking Protect? 

Please click here for the terms and conditions of Booking Protect.

  • How can I contact you if I have any other questions regarding the coronavirus (COVID-19)?

Most questions are answered in our frequently asked questions section regarding the coronavirus. If your question has not been answered, please check the event organisations website. If you still can't find your answer click here. We will try to answer these questions as soon as possible but keep in mind that it may take longer than normal before you receive an answer.