Decibel Outdoor 2020

(for ticket buyers)

I lost my ticket(s)...

Order and payment

  • I received an error message during the payment process. How can I resume the payment?

You only have one chance to complete an order with a payment. If this doesn’t succeed then you may place a new order. It’s not possible to receive a new payment link.

  • Why do I receive an error during the payment?

A payment error can have many causes. The most likely cause is having insufficient funds or insufficient credit card balance. In case you experience multiple payment failures we recommend to contact your bank.

  • What should I definitely NOT do during the ticket sale?

Never refresh the web page, only after you receive a message from Paylogic to do this.

Personalization

  • Why do I need to personalize my tickets?

Personalization is a process that some event organizers use to prevent or reduce the sale of tickets on the black market. This helps to keep the market for obtaining tickets for events safe and fair.

Once an order has been completed and paid and when personalization is mandatory, we will send you a confirmation email containing which contains the link for personalizing the tickets. We ask customers to provide us with additional information such as their name, email address and date of birth, as this information will be placed on the tickets. Once the personalization process is completed, we will send you another email which contains the download link of the tickets.

Note: not every ticket category requires personalization. In that case you will receive your tickets directly in your inbox.

  • I receive an error while personalizing my tickets, how can I solve this?

When the system indicates that the email address must be unique, it means that all tickets must be provided with a different email address. This security is on the ticket system to ensure that all tickets are as different as possible and that resale can thereby be prevented. So make sure that all other details such as name and date of birth are different from each other.

  • Can I change the name on a ticket?

Yes, this is possible. You can process a name change by clicking this link. Next to the name also the barcode will be changed. A fee of € 5.00 EUR will be charged for this service.