Thunderdome

(for ticket buyers)

I lost my ticket(s)...

Name Change

Ticket Transfer

You can’t make it to the festival and so you want to give your ticket to somebody else? That’s possible! Thunderdome uses Ticket Transfer which enables you to change the name of your ticket. The ticket will automatically get a new barcode as well. You can make use of Ticket Transfer by clicking this link. A fee of € 5.00 per ticket will be charged for every change.

Order and Payment

 

 

  • I received an error message during the payment process. How can I resume the payment?

You only have one chance to complete an order with a payment. If this doesn’t succeed then you may place new order. It’s not possible to receive a new payment link.

  • Why do I keep on getting an error during the payment?

A payment error can have many causes. The most likely cause is having insufficient funds or insufficient credit card balance. In case you experience multiple payment failures we recommend to contact your bank.

  • What should I definitely NOT do during the ticket sale?.

Never refresh the web page, only after you receive a message from Paylogic to do this.

  • I can’t get to the next page in the ordering process, what can I do?

In case you can’t click on the ‘next’ button above the Paylogic logo you can also continue the ordering process by clicking on one of the tabs (e.g. registration).

 

Personalization

  • For the first time ever you need to personalize your Thunderdome tickets in order to gain access to this event.
  • Personalizing your ticket is possible from June 6th 2019.
  • Keep in mind: Personalizing is required for every visitor of Thunderdome.
  • Every ticket must be personalized individually
  • The tickets will be sent by email to the main booker (the one who bought the tickets) AFTER all tickets have been personalized

 

 

  • Step 1: Open the email
    Click on the link in the email this will bring you to the personalization page of Thunderdome.
  • Step 2: Start personalizing your ticket.
    Click on the button at the personalization page to start personalizing your Thunderdome ticket.
  • Step 3: Log-in with your Thunderdome account
    You’ve got two options: log-in with your Thunderdome account or create one during the process.
    Keep in mind that you need to have a Thunderdome account to personalize your tickets.
  • Step 4: Claim your ticket
    After logging in you’ll see an overview of all tickets belonging to your order.
    The first thing you need to do is to claim ONE ticket for yourself.
  • Step 5: Invite your friends
    After claiming your own ticket return to the order overview by clicking “back to order”.
    After doing so you can invite your friends to the personalization process by clicking on “invite”.
    Select ‘copy link’ to copy the personalization link which you can send to your friends.
    It’s important that you do not spread this link to people that are not part of your order as this is the key to your tickets.
    Remember: ALL your friends need to personalize their tickets individually.
    They also need a Thunderdome account for this.
  • Step 6: Receiving Thunderdome tickets
    Once ALL tickets have been personalized individually by your friends YOU (as main booker) will receive them in your email.
  • Step 7: Make sure everyone personalizes their tickets
    After following all steps you (as main booker) must make sure that all your friends personalize their tickets.
    The quicker they do so the sooner you will receive your Thunderdome ticket(s).
  • Step 8: Send the tickets to your friends
    After receiving all tickets you can send them to your friends.

Regular sale (sold-out)

 Regular sale info
  • The regular sale is available via www.thunderdome.com 
  • First come, first serve. It’s possible that Thunderdome will sell out in no-time
  • The Regular sale takes place on the 5th of June at 20.00 PM
  • Personalizing your ticket is possible from June 6th 2019.
  • Hotel packages (incl. tickets) are available via http://travel.thunderdome.com.

Early Raver Sale (SOLD-OUT)

  • Early Raver sale is only for people who received a code after their registration
  • First come, first serve. It’s possible that Thunderdome will sell out in no-time
  • The Early Raver sale takes place on the 29th of May
  • Early Raver tickets will be available via www.thunderdome.com