Electric Love Festival 2020

(for ticket buyers)

I lost my ticket(s)...

Order and payment

  • Which payment methods are available?

You can choose between following payment methods:
Sofort, Bank Transfer, MasterCard, PayPal & Apple Pay

  • How much is the service fee?

The service fee is 6,5% per ticket

  • I received an error message during the payment process. How can I resume the payment?

You only have one chance to complete an order with a payment. If this doesn’t succeed then you may place new order. It’s not possible to receive a new payment link.

  • Why do I keep on getting an error during the payment?

A payment error can have many causes. The most likely cause is having insufficient funds or insufficient credit card balance. In case you experience multiple payment failures we recommend to contact your bank.

  • Error message 'unsafe payment error/ unsecured connection'

When you have completed the order process and the above message appears when you want to proceed to payment, we advise you to use a different device or try a different browser. This message comes from your internet provider or by your firewall. We advise you to use a different browser.

  • What should I definitely NOT do during the ticket sale?

Never refresh the web page, only after you receive a message from Paylogic to do this.

  • I can’t get to the next page in the ordering process, what can I do?

In case you can’t click on the ‘next’ button above the Paylogic logo you can also continue the ordering process by clicking on one of the tabs (e.g. registration).

  • I have not yet received a confirmation email but the money has been debited. How do I get my tickets?

Please wait until the end of the day and also check your spam folder. If you still have not received the tickets by the end of the day and the money is taken from your account, please contact us.

Personalization

  • Why do I need to personalize my tickets?

Personalization is a process that some event organizers use to prevent or reduce the sale of tickets on the black market. This helps to keep the market for obtaining tickets for events safe and fair.

Once an order has been completed and paid and when personalization is mandatory, we will send you a confirmation email containing which contains the link for personalizing the tickets. We ask customers to provide us with additional information such as their name, email address and date of birth, as this information will be placed on the tickets. Once the personalization process is completed, we will send you another email which contains the download link of the tickets.

Note: not every ticket category requires personalization. In that case you will receive your tickets directly in your inbox.

  • Is there a personalization deadline?

There is no deadline for the personalization

  • Experiencing an error while personalizing?

When the system indicates that the email address must be unique, it means that all tickets must be provided with a different email address. This security is on the ticket system to ensure that all tickets are as different as possible and that resale can thereby be prevented. So make sure that all other details such as name and date of birth are different from each other.

 

 

Name change

  • Ticket Transfer

You can’t make it to the festival and want to give your ticket to somebody else? Not a problem! Electric Love uses Ticket Transfer, which allows you to change the name on your ticket. The ticket will automatically get a new barcode as well. You can make use of Ticket Transfer by clicking this link. A fee of € 19.00 will be charged for every change.

  • Is there a re-personalization deadline?

There is no deadline for the personalization

  • Is it possible to repersonalize my ticket on site?

Yes, it is also possible to re-personalize your ticket on site

  • How much does a re-personalization cost?

A re-personalization online costs € 19,- per ticket
A re-personalization on site costs € 30,- per ticket

 

Other FAQ

  •  How can i cancel/exchange my ticket order?

Electric Love Festival tickets can neither be returned nor exchanged. In case of an accident or illness, the ticket price can only be returned if a Paylogic ticket insurance has been completed at purchase.

  • Do I have to print my ticket in color?

You can also print your ticket in black-and-white. The codes need to be readable and scanable.

  • Do I have to print my ticket?

There is no need to print the ticket. You can also show it on your smartphone.