Submit a request

Your email address

Order Number / Transaction Number

Your ticket order number (usually 9 digits starting with 11 or 12*******) or payment reference (usually 12 digits starting with 20**********).

Category

I can't buy a ticket(optional)

I haven't received my ticket(optional)

I have a question about my order (C2)(optional)

I have a question about my order

I can't attend the event(optional)

I would like to transfer a ticket to someone else(optional)

I have an issue with my voucher(optional)

I have a question about my data(optional)

Are you the main buyer? Only the main buyer can request a refund.

Person who booked the tickets and provided the personal info during the ordering process

Do you want to request a change for all your tickets?

No? Then please provide the respective barcode(s) in the next step!

Did you include refund protection (Booking Protect) in your order?

If you have booking protect, no need to continue filling in this form! Please contact Booking Protect: https://bookingprotect.com/refund/

Barcode(s)(optional)

Subject

How can we help you?

Please specify the nature of the problem or doubt, you may also include dates, error codes and other relevant information…

Preferred Language

Event Name

Name of the festival or event you have a question about.

When is the event taking place?

Order ID(optional)

Your ticket order number (usually 9 digits starting with 11 or 12*******) or payment reference (usually 12 digits starting with 20**********).

Your Phone Number(optional)

If possible, please provide your phone number with international code.

Attachments(optional)

Add file or drop files here

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