Here, you can easily have your ticket resent to your email address.

You don’t need to print your PDF tickets, as they are e-tickets. Simply show them on your smartphone at the entrance – they will be scanned, and you will gain access to the event.

Please note: If the ticket explicitly states that it is only valid in printed form, you must print it out.

The confirmation email will be sent directly after the payment has been completed. However, it may take a few minutes for it to arrive in your inbox. If you have not received it after 10 minutes, please also check your spam folder.

That’s correct! You will receive your tickets no later than 01.09.2025 via Mail.

We understand that this is disappointing and wish that everyone could get a ticket. Unfortunately, Paylogic cannot assist when tickets are sold out.

We recommend keeping an eye on the social media sites for information on possible resale platforms or waiting lists.

Would you like an invoice for your order?
In your order confirmation, you’ll find the option “Manage Order”.
Go to “Order Overview”, then click on “Create Invoice” and enter your details.
Finally, click on “Download Invoice”, and you’ll have your invoice.

If you purchased ticket insurance when buying your ticket and are unable to attend the event, you can submit a refund request through Booking Protect. Please complete the refund form for this purpose. Further details about your insurance can be found in your confirmation email.

You can also find plenty of useful information about ticket insurance on the Booking Protect Limited website.