For 30 Jaar Racoon concerts, we recommend having everyone's own name on the tickets, otherwise entry to the event may be denied.

• Click the button at the bottom of your order confirmation email to go to your order.
• You are now on your order page.
• Select 'Assign tickets'.

You now have two options:

• 'Claim ticket for yourself' to put a ticket in your own name.
• 'Send to friend' if you want to put a ticket in someone else's name.

Want to change the name on the ticket?

 You can make a name change via the MyOrder page of your order, which can be found at the ‘Manage Order’ button at the bottom of the confirmation email.

• Click the button at the bottom of your order confirmation email to go to your order.
• You are now on your order page.
• Select 'More actions' and 'Name change' from the menu.
• Select the correct ticket (this happens automatically if you only have one ticket).
• Fill in the requested details and select the correct payment method.
• Complete the name change by paying.

There are several reasons why service fees may be requested. These services are relevant each time you purchase or modify a ticket, as new processing steps apply.

So the service fee is used for all services related to your order:

• Operation and maintenance of our computer systems
• Data processing
• Customer service
• Security & fraud prevention

You can find further information on our website. We understand that this is not ideal. Unfortunately, we cannot change or refund the service fee.