In order to process an order, it is necessary for Paylogic to process the following personal data:

Name: If tickets are to be issued by name, personal data of the main buyers (or those entering the event with the tickets) may be necessary. Paylogic processes this information only for the purpose of verifying the identity of the buyer. The event organisation may further process this data in accordance with (the terms of) its privacy statement.

E-mail address: Paylogic will ask the ticket holder for an email address to send the tickets or to contact for reporting the status of a payment. In addition, we also keep the email history between Paylogic and the ticket holder, which may arise after the purchase and at the initiative of the ticket holder.

Phone Number: We request a phone number only to contact the ticket holder in case there is a problem with the order or with the event and Paylogic wants to notify the ticket holder in advance.

Date of birth: A date of birth is necessary to determine whether the ticket holder is old enough to enter into legal transactions (general provision for purchases) and/or is old enough to enter the event. If the ticket holder is sixteen years old or younger, he/she must first obtain permission from the person who has parental authority over the child. By agreeing to our Terms and Conditions and explicitly agreeing to them during the payment process, Paylogic can reasonably assume that the child has obtained the said consent.

Gender: The gender of our ticket holders is processed to ensure that the event runs smoothly, for example, for the purpose of placing adequate sanitary facilities.

Payment information: The processing of payment information is necessary for the settlement of the purchase transaction between the main buyer of the tickets and the organizer.

Residential address: Depending on any physical shipment of goods (e.g. event tickets or other forms of admission tickets), we require your residential address. In addition, the residential address may be necessary information associated with certain payment methods, payment information in general or fraud investigation and/or prevention.

IP address: Depending on the payment method chosen by the main buyer of the tickets, we also process the main buyer's IP address. In addition, the IP address may be used for fraud research and/or prevention. If it concerns a company order, we also process the VAT number of the company involved.

Additional personal data: At the request of an event organizer, we may ask you for more personal information or preferences. These requests may be either mandatory or non-mandatory. Additional personal data is requested on behalf of the organizer and is primarily intended to enhance the event experience for ticket holders or to ensure that the event can take place in an orderly and controlled manner. Therefore, we may refuse your registration purchase at the request of our Merchants if you do not provide us with all required information or preferences.

Cookies: Cookies are small data files stored on your computer so that we can recognize you when you revisit our website using the same computer and browser. Cookies allow us to collect information about the use of our services and to improve and adapt them to the needs of our visitors.

If you would like more information, you can find the privacy policy here.

Paylogic processes personal data for event organizers and is therefore considered a "processor" within the meaning of the GDPR. The organizer is always the owner of personal data and is considered the "processor" within the meaning of the GDPR. Paylogic will process your personal data exclusively for the organizer.

Paylogic processes your personal data in its back office. The organizer - as owner of the data - has access to these data for the provision of its services. Paylogic reasonably assumes that the organizer, on its part, complies with privacy laws. The ultimate responsibility rests with the organizer. Paylogic cannot be held responsible for any failure of the organizer with respect to its own (legal) obligation(s). Also for this reason, ticket holders should familiarize themselves with the event organizer's privacy regulations. These can usually be accessed or requested via the relevant event organization's website.

If you would like more information, the privacy policy can be found here.

Main buyers of tickets have the right to make a request to inspect, correct or delete personal data. The request has to be directed to the organizer. 

Under all circumstances, the main buyer must prove his or her identity in a manner to be determined by the organizer. A request has to be processed within thirty (30) days.

If you would like more information on our privacy policy, it can be found here.

Unfortunately, we cannot delete your personal data. This is because See Tickets is only the processor of your personal data. The event organiser from whom you purchased the tickets is the data controller. Pursuant to Article 17(1) of the GDPR, you can address the request for the deletion of your personal data directly to them.

We therefore kindly refer you to the event organiser(s) from whom you purchased tickets, so that they can delete your data.