Where is my ticket?

• I lost my ticket(s)
• Postponed reception of tickets
• The event takes place very soon but I have not received my tickets yet

My Order

• What is My Order?
• How do I access My Order?
• Name change / Tickettransfer
• I want to change my ticket(s)
• I want to resell my ticket(s)
• Request invoice

Refunds

• How to request a refund?
• What is a refund protection?
• Alternative Options
• Voucher Information

Changes

• I want to change my tickets
• Name Change / Ticket Transfer
• I want to change the email address

Personalization

• Claiming a Ticket
• Send ticket to friend
• Claim ticket as a friend
• Why can't I personalize my ticket(s)?
• Name Change / Ticket Transfer

Payments

• Payment Methods
• Payment plans
• Change payment method
• My payment is cancelled

Privacy & Data

• What personal information is required of me?
• What does Paylogic do with my personal information?
• How can I access, correct or delete my personal data?
• Delete Personal Data