Some organisations allow you to change the name of your tickets. You can check if this option is available by clicking on the "Manage Order" button in the confirmation email.

1. Go to your “My Order” page and click on “More Actions”

2. Select "Change name."

3. Enter the e-mail address of the new ticket holder.

4. Pay for the transaction (the name change will be made once the order is completed/paid for).

5. You will be taken to a new "My Order" page and you will see that the ticket has been sent to the new ticket holder. Select "Confirm" to complete the name change.

Please note that the new order remains in the name of the main buyer of the original order. The name change will also be paid for by the original order purchaser.

If you did not receive a personalization link, it means the name on the ticket is irrelevant. What is important is the unique barcode that is scanned at the entrance to the event. This means that it is possible for anyone to use the ticket with the permission of the main buyer.

Want to change a name and there is no option to do so through My Order? If so, please contact our agents via our contact form.

Did you buy the wrong ticket? Or would you want to upgrade your order? In these cases, you can request a change to your order. If you are not the main buyer, we advise you to contact the main buyer first, as change requests will only be processed if they are sent by the official buyer.

Please note: Some events have a very strict "No cancellations / No changes" policy, whether a change is possible or not depends on the event! Before sending a change request, please check the FAQ on the event's official website and the Terms & Conditions of the event's organisation.

Some events offer one or more of the following options:

• Change ticket type / day 
• Upgrade: check the website or FAQ to see if it is possible to purchase upgrade packages.

These options may be available via the “Manage Order” button found at the bottom of your confirmation email. 

Changing tickets via the Change tool

If changing via My Order is possible you are able to choose which ticket you would like to change. After selecting the ticket, the value of it is turned into credit that can be exchanged for another ticket. If you are upgrading to a ticket of a higher price, then you only need to pay the difference. 

Please note: if you are downgrading and you do not use the entirety of your credit, the unused amount will not be refunded.

If you cannot find whether you are eligible for a change of your ticket(s), you can fill in a change request via our contact form. Please make sure to provide a reason for your request.

For certain events, it is possible to offer your tickets on a waiting list or resale platform.

You can select ResaleReturn/Resell via “More Actions' to offer your tickets through My Order.

If no official waitlist/resale platform is available, it depends on the event whether you can sell your tickets through Ticketswap.

For certain events, it is possible to offer your tickets to Ticketswap from your confirmation email. 

Note! If an organisation offers a waiting list or resale platform, it is not possible to sell your tickets through third parties.

Have you filled in your email address incorrectly when completing your order? You can correct it via this link. 

You will be requested to provide the following information in order to complete the change:

- The date you placed your order

- The reference of the payment, i.e. a 12 digit number starting with 20 which can be found on the bank statement

- The amount paid

- The new email address

Please note that it can take a few minutes for the confirmation email to arrive in the inbox of the new email address. 

In case you have still not received your confirmation email after correcting the email address, please let us know by filling in our contact form. To ensure security and verify the request, we require a proof of payment from the main buyer. If you are not the main buyer, we advise you to ask the main buyer to contact us. 

The proof of payment can be in the form of a photo or screenshot of your transaction to Paylogic, displaying the transaction date and amount. For specific payment methods, additional information is required:

- Credit Card Payments: The proof of payment should show the last 4 digits of your credit card number.

- PayPal: Provide a screenshot of the transaction from your PayPal account, including the PayPal invoice ID – a 12-digit number starting with "20".

- Other Payment Methods: Include the payment reference, which can be found in your bank statement's description.

Kindly note that an order confirmation does not qualify as valid proof of payment.