Have you already placed an order?

Unfortunately, it is not possible to change a payment method after completing the order. Once an order has been completed it is not possible to make any changes.

If an order is not completed with a successful payment, it will automatically be cancelled. In this case, you can place a new order using your desired payment method. Please only place a new order if you have not been charged and you have not received an order confirmation within 30 minutes.

If you are unsure of whether or not your order has been completed successfully, please feel free to reach out to us using our contact form.

Has your order been refunded? 

Please note that it is not possible to process a refund to a different account than was used during payment.

Refunds are always processed to the original payment method used at the time of purchase. For example, if an order you placed with your credit card is refunded, the money will be returned to that same credit card. This will be attempted even if the credit card has expired.

For security and compliance reasons, we are unable to immediately redirect a refund to a different bank account. We first advise you to contact your bank to see if they can transfer your refund to the new or alternative account. If they cannot help you, the refund will automatically be returned to us.

Once that happens, our system will notify us, and we will contact you directly so we can assist you with a refund to an alternative account.

If you do not remember which account you paid from, we advise you to check the payment method in your confirmation email and, if necessary, search for ‘Paylogic’ in your accounts.