Refund Protection provides a refund if a customer is unable to attend due to specific circumstances defined in the Terms and Conditions.

Booking insurance is offered by XCover. This means that Paylogic has no influence over any insurance products or policies offered by XCover.

If you are considering adding insurance to your order, please note that XCover can only be purchased during the checkout process. It is not possible to add booking insurance after an order has already been completed. XCover is only available for selected events. If the option to add XCover insurance is not visible in the ticket shop during checkout, the event does not offer XCover insurance.

For questions regarding Refund Protection or policy details, please contact XCover directly. When purchasing XCover, customers will immediately receive an email from XCover with instructions on how to create an account. An account must be created on the XCover website to view your policy or submit a future claim. For additional information, please consult the XCover Help Centre.