Have you received a voucher or discount code and are you experiencing issues redeeming it? Not to worry!

Is your voucher an “access voucher”? 

Access vouchers are often used to grant access to specific (pre)sales or specific ticket types. To use the voucher code, go to the shop link and fill in the code in the section labelled “Got an access code?”. This will take you through to the shop where you will be able to purchase your tickets.

Is your voucher a “discount code”?

Discount codes provide a discount on certain tickets. This will be either a specific amount, or a percentage of the ticket price. In this case you will only be able to add your voucher code after selecting your tickets. When you arrive at the checkout page, you will find the option “Add code” listed under “Discount”. The code will automatically calculate the discount for you. Please note that, depending on the code, the discount may only be applicable to specific ticket types. 

Is your voucher a “credit voucher”?

Credit vouchers are generally gift cards or are provided in the place of a refund, and are worth a specific amount of credit to be used on a new order. In this case you will only be able to add your voucher code after selecting your tickets. When you arrive at the checkout page, you will find the option “Add code” listed under “Discount”. The code will automatically calculate the credit for you. Please note that, depending on the voucher, the credit may only be applicable to specific events and ticket types. 

Have you not used the total value of your credit voucher? In this case you will automatically receive a new voucher with the remaining amount. This will be sent to you via email.

Please keep in mind that your credit voucher may have a deadline. The deadline is listed in the email you received with the voucher. After the deadline, vouchers can no longer be redeemed and are non-refundable.

Did you use a voucher code without completing the order?

Your voucher code will be temporarily blocked until the uncompleted order is fully cancelled. It takes a maximum of 30 minutes until you can re-use the voucher.

Are you receiving an error message after filling in the voucher code?

First check if you filled in the code correctly. For example, ensure there are no spaces following the code.

Did you use the code previously without completing the order? In this case your voucher code will be temporarily blocked until the uncompleted order is fully cancelled. It takes a maximum of 30 minutes until you can re-use the voucher.

Did you use the voucher code previously for a completed order? Generally voucher codes can only be used once and cannot be re-used.

Do none of the above apply and are you still receiving an error message? Please contact our customer service team via the contact form and provide them with the code used as well as a screenshot of the error message received.