Did your payment not go through correctly and/or was your account not charged after completing the payment process? 

We always recommend waiting a short while to see if the payment goes through or you receive a confirmation e-mail. If this does not happen within 30 minutes of you starting the payment process, you may assume that your payment failed and your order was automatically cancelled.

Sometimes some computer security software blocks payments incorrectly. If your payment is blocked, you can try temporarily disabling your security software such as a VPN or ad-blocker. 

You can also try placing the order using a different payment method, a different browser (our experience is that Google Chrome works best) or try again from a different device and/or IP address. 

If your order is of a high value, your bank account may have a limit. We advise you to check with your bank whether there are limits connected to your account.

If you are purchasing tickets from an international bank account, we recommend checking in advance with your bank whether they support international transactions.