Once you complete the payment for your order in your banking app, you may be redirected to a page displaying the text  “Payment is being processed”. Please note that this message is not a confirmation that your order was successful, but rather that we are waiting for the payment to arrive. Your payment and order are not yet confirmed at that moment.

If a deduction has taken place via the payment method used, it generally means that the payment is on its way or has succeeded. When no successful payment is visible in your banking app and you have not received an order confirmation within 30 minutes you can assume that the payment was unsuccessful.

If your payment is unsuccessful, your order will be automatically cancelled. In this case, we invite you to place a new order. Please only place a new order if you have not been charged and you have not received an order confirmation within 30 minutes.

If you are unsure of whether or not your order has been completed successfully, please feel free to reach out to us using our contact form.