Did you already personalise your ticket and you want to change the name on it? In some cases, you can do that yourself with the “Name Change” tool in the MyOrder environment. How does this work?
- Go to your Order Status. You can get here by pressing the button: ‘Manage Order’ at the bottom of your confirmation email from Paylogic;
- Click on ‘Name Change’ and fill in the correct email address of the person to whom you want to send the ticket;
If this option is not available in MyOrder, you can get in touch with us through our contact form and we will get back to you as soon as possible to process the change.
Please note: Only the main buyer of the order can carry out or request a name change.